Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of our website [www.Provinmalt.com] (“Website”). By accessing or using the Website, you agree to comply together with our privacy policy, and be bound by these Terms. If you do not agree to the Terms and Conditions, you may not access or use our services over the website.
The terms Provinmalt, “we”, “us” or “our” refer to Cope Thoughts Pvt Ltd. The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”), provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in this website.
General Conditions
These Terms & Conditions apply to all users of our website. Kindly go through the terms and conditions before you use our services.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. We reserve the rights to update/change the terms and conditions. Kindly note that it is your responsibility to check on the terms and conditions before accessing our website.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. You shall be responsible for ensuring that any products, services, or information available through this website meet your specific requirements.
The presence of any link between our website and any external internet website is not and shall not be treated as an approval by us. You may not create a link to this website from another website or document without our prior written consent.
We reserve the right to change/modify the prices or quantity or services that we are offering without any notice. We shall not be liable to you or any third party for any modifications to prices, quantity or inclusion/exclusion of any product or services.
We, as a merchant, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction on account of the cardholder having exceeded the preset limit mutually agreed upon by us with our acquiring bank from time to time.
Making a Purchase Through Website
Your purchase of any goods offered by or via the website is considered a contractual offer, which the website may accept or reject at its sole discretion. If you wish to cancel the order that is placed, you must cancel your order for goods or services before they are shipped out for delivery. Your location and other variables may affect delivery times. Any delays brought on by the carrier or uncontrollable circumstances are not our responsibility.
Payments
Upon initiating a transaction for purchase of any Product/s on the website through credit card or debit card or net banking, you will be directed to a secure payment gateway to complete the payment. In order to maintain this, the Company may enter into agreements with third-party payment gateway aggregators, and nodal banks for the purpose of collection, remittance and retention of the payments made by the User.
Please note that the company shall not hold any responsibility for any loss or damage that may be caused due to any issues including weak internet connection, interruptions or cancellation while completing the transaction.
Return/Cancellation/Refund Policy
We maintain a strict no return policy. We shall not accept any return requests from the users in respect of any products that are sold and delivered. Kindly check before you place the order.
We maintain a strict no refund policy. No products of ours have refunds.
In the event that any products are damaged during transit, to validate, it is mandatory to provide video evidence of the parcel being opened, with the damage clearly visible in the footage.
The decision of refunds/replacement will be subjective based on the validity.